Get help with plans, billing, or workspace access
Collect the right account details for a person to review your request.
Check the workspace first
Confirm the signed-in email, selected organization, and role. A user can have different access in different organizations. A missing feature may relate to a role, workspace limit, or deployment availability rather than a broken button. Ask an owner or administrator to review membership when the account is in the correct organization but lacks an expected action.
For a plan or billing question
- Record the plan and usage information currently displayed in the application.
- Identify the feature, limit, or transaction you are asking about.
- Include the date and invoice or receipt reference, if one exists.
- Explain the expected result and the difference you observed.
Use the current application's subscription details for pricing and entitlements. Beta or test payment screens should not be assumed to represent a settled live charge; identify the environment when asking about a receipt.
Protect account information
Do not provide card numbers, bank details, passwords, recovery codes, or authentication tokens. Support may need an appropriate account-verification process before changing access or discussing protected billing information.
What happens next
Billing, membership, and permission requests are routed for employee review. Automated article assistance cannot grant a role, change a subscription, or promise a refund. Keep follow-up details on the same support ticket so the review has a single history.
Include this guide and what you tried in your ticket so we can pick up from there.
Contact support