Understand AI credit estimates and receipts
Compare the estimate before generation with the recorded result afterward.
Read the estimate before starting
AI-assisted creation shows a credit estimate before you submit the request. Check the selected workflow and the estimate for that operation. Plan allowances and available features can change; the values shown for your organization govern the action you are about to take.
Review the completed operation
After generation, inspect the credit receipt in the proposal review. Keep the operation identifier when you need to discuss usage. An estimate and a settled receipt serve different purposes: one helps you decide whether to start, and the other records the completed operation's accounting. Do not infer a final credit charge solely from how long a loading screen remained visible. A browser interruption does not by itself prove whether a background operation completed.
Avoid duplicate work
- Check the existing operation's status before starting again.
- Use a same-operation retry when the screen offers one.
- Record an error or receipt discrepancy before closing the review.
- Ask support to inspect an unclear outcome instead of submitting several identical requests.
Request a usage review
Include the organization, date and time zone, workflow, operation identifier, displayed estimate, and receipt values. Explain the discrepancy you expected support to investigate. Do not send payment details or authentication tokens. Credit or billing corrections require review by a person; an automated support answer cannot change your balance or promise a refund.
Include this guide and what you tried in your ticket so we can pick up from there.
Contact support